The connected revolution

The connected revolution

Rethinking product and services. Products are being redefined. Devices and appliances increasingly offer ongoing customer relationships which extend far beyond the single transactional sale of the products.

Products can now be developed to form part of a network of interconnected products and services that work together seamlessly to provide customers with an intelligent and rich experience. This means that standalone physical devices are being replaced by intelligent ecosystems.

Accordingly, we can map the evolution of products against two axes: the intelligence of the ecosystem and the richness of the customer relationship and financial transaction.

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Because of recent significant global events, energy priorities have been redefined. In this year’s World Energy Markets Observatory, we explore our urgent need to accelerate the energy transition while managing the security of supply, sovereignty of energy production, equipment and resources, and ensuring energy affordability.
James Forrest
Group Industry Leader for Energy Transition and Utilities at Capgemini

  • Therese Sinter
    Therese Sinter
    Marketing & Communications Director, Sogeti Nordics
    +46 70 361 46 21

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