Top trends in retail banking 2023

Top trends in retail banking 2023

Drivers, opportunities, and risks shaping the retail banking industry in 2023.

The global banking industry will continue to be buffeted by challenging macroeconomic headwinds in 2023, and a keen focus on resilience and innovation from retail banks is anticipated in response.

With a continuing emphasis on customer centricity, banks will augment digital capabilities and leverage data analytics to deliver hyper-personalized services and superior CX. Exploration of partnership and M&A opportunities with FinTechs may be on the rise; and cybersecurity, regulatory developments, and sustainability concerns will all play a role in strategy and decision-making as the retail banking sector moves forward.

Read Capgemini’s report, Top Trends in Retail Banking 2023, to gain insights into actions industry players will take in the coming year and beyond.

Free download


By submitting this form, I understand that my data will be processed by Sogeti as described in the Data Privacy Policy.

  • Therese Sinter
    Therese Sinter
    Marketing & Communications Director, Sogeti Nordics
    +46 70 361 46 21

    Sorry, this content can only be visible if Functional Cookies are accepted. Please go to the Cookie Settings and change your preferences.

Skriv ut E-post